Mastery
Training Programs
Strengthen your skills and those of your collaborators.
At Healtel Consulting, I understand the importance of tailored training and strong collaboration among your teams. My modules, both innovative and practical, aim to strengthen the effectiveness and skills of your collaborators in a concrete and direct way.
Communication Training
Essence of the Training: Learn to communicate effectively in hospitality for exceptional customer service and harmonious team collaboration.
Main Objectives: Strengthening listening and appropriate response skills. Clear and positive communication with teams and clients. Effective management of feedback and complaints.
Key Techniques: Verbal and non-verbal communication adapted to the hotel environment. Strategies for constructive exchanges, even in stressful situations.
Gestion des Émotions
Acquisition of Key Skills in Emotional Management: Develop a deep understanding of customer emotions and their impact on hotel service.
Understanding and Responding to Customer Emotions: Learn to identify and respond to the emotional needs of customers to improve their satisfaction and experience.
Practical Application: Strengthen your skills through practical exercises and case studies, based on real situations in the hotel industry.
Gestion E-Réputation
Establishing an Effective Online Presence: Understanding the importance and techniques to maximize online visibility, including website optimization and SEO improvement.
Monitoring and Management of Online Reputation: Mastery of customer reviews on platforms such as TripAdvisor, Google, and Booking.com, and techniques for distinguishing and analyzing genuine and fake reviews.
Review Response Strategies: Strategic use of keywords in responses, handling negative reviews, and building positive communication with customers.
Leadership et Management
Understanding and Assuming the Role of a Manager: Exploration of the specifics of the manager's role in hospitality, including handling resistance and establishing team rules.
Renforcement et Gestion d’Équipe : Application de techniques pour évaluer et améliorer les potentiels de l’équipe.
Leadership Optimization: Implementation of delegation and time management strategies to boost managerial effectiveness while focusing on personal and professional development.
Revenue Management
General Knowledge: Definition of Yield, RevPAR, Net RevPAR, steps, and imperatives: Understand the key terms and fundamental principles of Revenue Management in the hospitality industry, including key performance indicators.
Identify the Costly Customer: Optimize revenue, create basic tools and measures: Techniques to identify the least profitable customer segments and strategies to optimize revenue.
Analyze and Forecast: Learn to use forecasting tools (Yield Forecast) and rate planning tools (Rate Planner) to develop pricing strategies. Understand how to structure pricing to maximize revenue based on demand forecasts.
CSR & Quality of Life
Improvement of Working Conditions: Implementing CSR policies in the hospitality industry aims to enhance the working conditions of employees, thereby contributing to a safer and healthier work environment.
Commitment to Sustainability: By adopting sustainable practices, hotels can reduce their environmental footprint, which not only helps the planet but also enhances the establishment's reputation with both customers and employees.
Promotion of Inclusivity: CSR in the hospitality industry encourages inclusivity and diversity, creating a respectful and welcoming work environment for all employees, which enhances their satisfaction and engagement.
Want to Learn More about Healtel Consulting?
Contact me!
For any information about my services, to be guided, advised, or directed, do not hesitate to contact me directly. I personally commit to responding to you as soon as possible.
